Of further interest:
- Rapid7 Service Level Agreement
- Rapid7 RFP Template
- NeXpose Consulting
- NeXpose Training
- NeXpose Technical Support
- (857) 288-7400
- (866) 390-8113 (toll free)
- Email Rapid7 Support
NeXpose Frequently Asked Questions
General
- What is NeXpose?
- What is vulnerability management?
- What is vulnerability assessment?
- How long has Rapid7 and NeXpose been serving the vulnerability management market?
- Is NeXpose a software solution or an appliance?
- My company already uses firewalls and IDS (intrusion detection systems). Why do I need vulnerability management?
- Is NeXpose host-based or agent-based?
- What process is used to keep vulnerability signatures up-to-date?
- How often are signatures updated?
- Is your product CVE compatible?
- In what way will your product assist with compliance to ISO 17799, HIPAA, SOX, and GLBA? Explain.
- Can NeXpose be used to ensure compliance with the PCI Standard?
- Describe how your system can be deployed or used to allow consultants to run scans of customer’s internal networks.
- Describe how your solution can be integrated with another system to allow the other system to automatically cause a scan to run.
- Describe how your solution accounts for devices that use DHCP addresses?
Evaluation
- Is it possible to evaluate NeXpose?
- How do I get an evaluation license for NeXpose extended?
- How do I contact Rapid7 Technical Support?
Pre-Deployment
- What are the minimum system requirements for running NeXpose?
- What operating systems does NeXpose run on?
- Does NeXpose run on VMWare?
- I want to evaluate or have already purchased NeXpose. How do I request a copy of the software?
- When I click on my download link, I receive the error: "Invalid Download Request". Why?
- How do I install on Windows?
- How much bandwidth does NeXpose use?
- How long does a scan take?
- How does NeXpose ensure efficient bandwidth utilization?
Installation
- What ports must be open in my firewalls for NeXpose to function?
- How do I get NeXpose to start automatically on Windows?
- All I see is a DOS prompt. How do I log in?
- How can I check to see if my NeXpose license is valid?
- How do I request a new license?
- How do I confirm a new license?
- Can I use NeXpose if I have an IDS/IPS?
- Can I use NeXpose if I have a firewall?
- How do I change the default session timeout of the Web User Interface?
- How do I initiate a manual update? How do I know if NeXpose is updating?
Scanning
- What types of devices does NeXpose analyze during a scan?
- Will NeXpose scan external devices?
- How many different types of vulnerabilities does NeXpose detect?
- How can NeXpose detect Denial of Service (DoS) vulnerabilities without bringing the network host down?
- How does NeXpose handle false positives and false negatives?
- What types of pre-defined scan templates are included with NeXpose?
- Does NeXpose require credentials to scan a target network?
- Where can I add credentials to a scan?
- How do I log in with credentials?
- Can NeXpose scan across XP's personal firewall?
- How do I set up an "asset discovery" scan?
- Where are / How do I edit my default policy files?
Reporting
- How do I add my logo to reports?
- How do I use the database export feature?
- What types of vulnerability reports are available?
- Describe what type of trending and differential reporting is available.
- Does your solution provide customers the ability to re-define information on vulnerabilities like severities, recommendations, etc.?
- Describe what level of workflow or ticketing functionality is included.
- Can a rating be assigned to a device in order to indicate how critical that device is to the business?
- Can customers produce new vulnerability tests in NeXpose?
- Can users receive email alerts of security audit results?
- What report file formats can NeXpose generate?
- How is severity rated?
- How does critical / severe / moderate map to CVSS?
- What do the different severity levels in the vulnerability assessment results mean?
Troubleshooting
- Where can I get the NeXpose Administration Guide?
- How do I reset the default user/password created during the install?
- How do I send NeXpose logs to Rapid7 support?
- What if email is not enabled on the NeXpose server and I can't send Rapid7 support scan logs?
- How do I see the command console while using Linux?
- How do I see the command console while using Terminal Services?